General support
App problems, account questions, billing, or anything that is not working the way you expect.
We reply to everything
Talk to the person
who built the app.
Zone Tick is made by one person in Melbourne. There is no ticket queue and no outsourced call centre — your email goes straight to the founder. Expect a reply within 1–2 business days.
Real human replies
Melbourne, Australia
1–2 business days
Where to write
Pick whichever fits — they all reach the same inbox, it just helps us prioritise.
Privacy & your data
Access, correction or deletion requests, and any question about how your data is handled.
Delete your account
Self-service, no email needed. 30-day restore window, then permanent erasure.
Report a bug
Tell us your phone model and OS version — it roughly halves the time to a fix.
Feature ideas
Genuinely read, and several shipped features started as a user email.
Business & press
Partnerships, media questions, or anything commercial. Goes straight to the owner, Akshay Kumar.
Company details
- Legal entityZone Tick Pty Ltd (Australian private company)
- ABN20 690 893 460
- ACN690 893 460
- Based inVictoria, Australia
- Websitezonetick.com
- Owner & founderAkshay Kumar
- Company emailakshay@zonetick.com
Faster than emailing
A lot of questions are already answered here.
Frequently asked questions
Microphone, location privacy, battery, cancelling, and more.
Setup guides
Building an SOS plan, permissions, crash detection, kids check-ins.
Privacy policy
Every data type, every provider, retention periods and your rights.
All features
Every feature, grouped and marked Free or Premium.
This inbox is not monitored for emergencies. If you or someone else is in danger, call your local emergency number — 000 in Australia — rather than emailing us.