Legal

Terms of Service

Effective 16 October 2026 · Version 3.14 · Zone Tick Pty Ltd
Version 3.14 adds parental controls: who may use them, and on whose phone (section 7). Nothing else changes. Supersedes version 3.13 (13 October 2026).
Version 3.13: the Community rewards fund goes to charities we choose, to help people who can’t help themselves, rather than to one charity named in the app (section 7). Nothing else changes. Supersedes version 3.12 (7 October 2026).
Version 3.12 pays Community rewards by bank transfer from our own account, through Airwallex, into the Australian bank account you add in the app, instead of through Stripe (section 7). A new or changed bank account waits 7 days before it is paid, and we may check a payout before sending it. Supersedes version 3.11 (3 October 2026).
Version 3.11 lets you add a photo to a Community safety report (section 7). Every photo is checked automatically before anyone sees it, and a photo that breaks the rules is deleted along with its report. It also adds time controls to chess (section 7): a game can have a limit for each move or a clock, and a player who runs out of time loses. Supersedes version 3.10 (2 October 2026).
Version 3.10 lets you withdraw your Community rewards balance from the app once a month is closed and it reaches the minimum (section 7); Stripe then pays it into your bank account. Supersedes version 3.9 (2 October 2026).
Version 3.9 changes the Community rewards split (section 7): we keep 10% of what the ads on Community pages earn us; of the other 90%, 70% goes to report authors and 30% to the community fund (63% and 27% of the whole). Rewards were not yet switched on. Supersedes version 3.8 (1 October 2026), which added Community rewards.
Version 3.7 added Community: local groups, safety reports, friends and friend SOS, for adults only, with its rules (section 7), and chess against other players with ratings (section 7), offers you can claim in the app (section 8) and safe places the app can set for you (section 2). Version 3.6 added Premium Lifetime on this website; version 3.5, Premium Lifetime codes; version 3.4, how limited-time offers work. Supersedes version 3.6 (23 September 2026).
Version 3.3 states plainly that location history, offline periods and the family map’s “Active” indicator are best-effort records rather than proof of anyone’s safety, and that inactivity detection counts the phone being moved as activity. Supersedes version 3.1 (8 September 2026).
Version 3.1 superseded version 2.1.0 (9 July 2026). This version removes the mandatory arbitration and class action provisions, adds an Australian Consumer Law section, and states the non-personalised advertising position.

The short version

• Zone Tick is a supplementary safety tool, not an emergency service. It can fail. Always call 000 (or your local emergency number) in a real emergency.
• You need to be 13 or over to hold an account. A parent or guardian can manage a circle that includes a child in their care.
• Only add someone as an emergency contact if they have agreed to it.
• Community is for adults only, and has rules: no abuse, hate, vulgarity, sexual content or nudity, and never identify anyone. Posts that break them are removed.
• Paid plans renew automatically until you cancel. Cancel in the store you bought from, or from your account on this site.
• Free plans show non-personalised ads only.
• Nothing in these terms removes your rights under Australian Consumer Law. Where those rights apply, they win over anything here.
• If something goes wrong, email us first — most things are sorted without lawyers.

These terms are an agreement between you and Zone Tick Pty Ltd (ABN 20 690 893 460, ACN 690 893 460, registered in Victoria, Australia), covering the Zone Tick mobile app on iOS and Android and the website at zonetick.com. Our Privacy Policy explains what we do with your data and forms part of this agreement.

1. Accepting these terms

By creating an account, installing the app, or using this website, you agree to these terms. If you do not agree, don't use the service — and if you already have an account, you can delete it at any time.

If you are accepting on behalf of a household or family group, you confirm you have the authority to do so for the people you invite.

2. What Zone Tick is

Zone Tick is a family safety app. It provides live location sharing inside private circles you create or join, a one-tap SOS that alerts those circles and your nominated emergency contacts, sensor-based detection of possible crashes and other events, safe zones, check-ins, and family messaging.

Features depend on your device's hardware, its operating system, the permissions you grant, and a working network connection. Some features are only available on paid plans — see Pricing for exactly which.

Safe places set for you. On Premium, the app can add Home, Work and School as safe places by working out, from your own location history, where you usually spend nights and weekdays. It may get them wrong or miss them; check them, rename or delete them, and add your own. A safe place is only as reliable as the phone’s location, so arrival and departure notices can be late, missed or wrong.

3. Zone Tick is not an emergency service

This is the most important term in this document, so it is stated plainly:

• Zone Tick does not contact police, ambulance, fire services or any emergency call centre. It alerts the people you have chosen, and nobody else.
• Alerts depend on your phone being powered, functional, and connected. Battery failure, hardware failure, an operating system problem, poor signal or no signal will stop alerts being sent or received.
• Automatic detection — crash, fall, run, scream, keyword — is based on sensors and thresholds. It will sometimes trigger when nothing is wrong, and it will sometimes fail to trigger when something is.
• The people you alert may not see the notification, may not be available, and are under no obligation to act.
• Location accuracy depends on GPS conditions and can be wrong or unavailable.
• Location history, the offline and “location off” periods shown in it, and the family map’s “Active 5 min ago” are best-effort records. They can have gaps, arrive late or be wrong. “Active” means the phone was recently moved or used, not that its owner is safe; “Offline” or “No data” does not by itself mean something is wrong.
• Inactivity detection treats the phone being carried, tilted or unlocked as activity. A phone moved by someone else, or jostled in a bag, can stop an inactivity alert from being sent.

Always call your local emergency number as your primary response — 000 in Australia, 911 in the United States, 999 in the United Kingdom, 112 across the EU. Zone Tick is there in addition to that, never instead of it.

4. Eligibility and your account

• You must be at least 13 years old to create an account.
• If you are under 18, a parent or legal guardian must review and accept these terms with you, and is responsible for your use of the service.
• A parent or guardian may set up and manage a circle that includes a minor in their care, and is responsible for making that child aware of what is being shared.
• Keep your sign-in credentials secure. You are responsible for activity on your account.
• Give us accurate information, and keep your emergency contacts up to date — out-of-date contacts are a common reason alerts don't reach anyone.

5. Your responsibilities

• Grant the permissions the features you want actually need, and understand that revoking them disables those features.
• Test the app with your family before you rely on it. Run a practice SOS so everyone knows what happens.
• Keep the app updated. Older versions may stop working correctly.
• Do not use Zone Tick as your only safety measure.
• Comply with the laws that apply to you, including any laws about recording audio and about tracking another person's location.

6. Emergency contacts and consent

When you add someone as an emergency contact, we may send them SMS messages containing your alert and your location during an SOS.

You confirm that each person you add has agreed to receive those messages. Adding someone who has not agreed may breach privacy or anti-spam laws in your jurisdiction, and you are responsible for that. Tell the people you add before you add them, and remove anyone who asks to be removed.

Standard message rates from your carrier may apply to SMS sent from your device.

7. Family circles, Community and shared information

A circle is a private group. What you share into it — location, check-ins, messages, status notices, when your phone was last moved or used, and any recording you choose to share — is visible to the other members of that circle.

• Only invite people you trust, and only join circles run by people you trust.
• You can leave a circle at any time, which stops your information being shared with it going forward.
• Information already delivered to other members' devices may remain there. We cannot recall it.
• Do not use circles to monitor an adult who has not agreed to be monitored.

Parental controls

Parental controls let a parent or guardian filter websites and, with Premium, block apps and websites and set time limits and bedtime on the phone of a child in their care. You may use them only on the phone of a child you are responsible for, and never to monitor or control an adult. You are responsible for telling your child, and for any consent your local law requires. Zone Tick and phone calls are never blocked, so an SOS always works, but no filter catches everything and a determined person can get around one: parental controls are a help, not a guarantee, and do not replace talking with your child.

Community

Community is the part of Zone Tick where you meet people who are not in your family circles: a group for your suburb or city, safety reports, friends, personal chats with friends, and alerts sent to friends.

• Adults only. You must be 18 or over to use Community. We ask your date of birth once and keep only the answer, and your phone may also ask your Google Play or Apple account for your age range. If either says you are under 18, that account cannot use Community.
• What others see. People in your groups see the community name you choose and what you post there. Nobody in Community sees your account, phone number, email or where you are. Only friends you have accepted see your profile, and only they can chat with you privately.
• Safety reports are not police reports. Reports are shared with your group, not sent to police or emergency services. In danger, call your local emergency number. Community is not an emergency service.
• Photos on safety reports. You may add one photo to a safety report; photos cannot be sent in chats. A photo must not show anyone’s face, a number plate or a house number, or anything the rules below forbid. Every photo is checked automatically, using Google Cloud Vision, before anyone sees it: a photo that fails is deleted and the report is not posted, and if your photos break the rules three times you can no longer add photos. Only members of the group can open a report’s photo, and it is deleted with the report, after 30 days at most.
• Friend SOS. If you choose friends to receive your SOS, they get it with your location at the time. A friend's SOS rings loudly on your phone, even on silent, unless you mute that friend. Alerts to friends may be delayed or fail like any other notification, so never rely on them alone.

The Community rules. You must not post or send anything that:

• abuses, bullies, harasses or threatens anyone;
• is hateful or discriminates against anyone because of their race, religion, gender, sexuality, disability or background;
• contains swearing at people, vulgar or sexual content, or nudity;
• names or identifies a person, or shares anyone's address, phone number or photos — describe what happened, not who;
• encourages anyone to take matters into their own hands;
• is a rumour or a false report;
• is spam, a scam, selling or advertising; or
• is illegal, such as selling drugs or weapons.

Posts that break these rules are hidden or removed — automatically for some words, after people report them, or by us. People who keep breaking them are suspended from Community. You can report any post or person to us from the app, and you can block anyone; we review what is reported and act on it. Messages, reports and personal chats in Community are kept for 30 days and then deleted.

Community rewards

When we turn them on, Community rewards share what the ads on Community pages earn us with the people who write safety reports there. The app shows whether they are on.

• The split. Each month we keep 10% of what Google pays us for the ads shown on Community pages that month. Of the other 90%, 70% (63% of the whole) is shared between the people whose safety reports other members read, in proportion to those reads, and 30% (27% of the whole) goes to the community fund.
• What counts as a read. A read counts when another Community member has your report on their screen, once per member per report. Reads by you, by friends you have accepted, and by people who joined Community less than seven days before do not count, nor do reads of a report that is hidden or deleted. We may limit how many reads one person can give in a day.
• Amounts. Amounts shown during a month are estimates based on the month before. The final amount is set when we close the month, after Google has paid us. Rewards are small, often cents for a report, and nothing is guaranteed: advertising can earn little or nothing.
• Payouts. We pay rewards in Australian dollars, by bank transfer from our own account through our payment provider Airwallex, into an Australian bank account in your own name that you add in the app. Once a month is closed and your balance is at least A$20, or another minimum shown in the app, you can withdraw it from the app; we may also pay a balance over the minimum without being asked. We may check a payout before we send it, and after you add or change your bank account, payouts wait 7 days and we email you. A payment usually arrives within minutes of being sent, and can take a business day. If a payout does not go through, or we decline it, the amount goes back to your balance. Check your bank details: a payment made to the account you gave us counts as paid. We cannot pay cash outside Australia yet: the share of reads of reports in groups outside Australia goes to the community fund.
• The community fund. We give the community fund to charities we choose, to help people who can’t help themselves, and the app shows what the fund has raised and given.
• Fair play. Do not try to increase your reads: no false or misleading reports, no extra accounts, no asking or paying people to read your reports, and no automated reading. If we reasonably believe someone has done this, or broken the Community rules, we may withhold, reduce or cancel their rewards and close their balance, and recover a payout made by mistake or because of a breach.
• Leaving. If you leave Community or delete your account, any unpaid balance goes to the community fund.
• Tax. Rewards may be income for you. You are responsible for any tax on them.
• Changes. Rewards are a program we run; they do not make you our employee, contractor or partner. We may change the split, the minimum or these rules, or end rewards, with at least 30 days’ notice in the app. If we end them, we will pay every remaining balance that can be paid to an Australian bank account, whatever its size.

Chess

• Who you play. You can play the bot, a member of your family circles, or another Zone Tick user matched to you. A matched player sees only a random name such as “Player 4821” and your rating; there is no chat.
• Fair play. Every move is checked by our server. Do not use a chess engine, another person or any other help in a rated game, and do not create accounts to play yourself or to change ratings. We may cancel results, reset ratings or stop anyone playing who does.
• Ratings are for fun. Only games against other players are rated. Ratings and the bot’s levels are estimates, carry no prize or value, and may be recalculated or reset.
• Timing. When you start an online game you choose its time: a limit for each move (one, three or, in a family game, seven days) or a live clock, where each player has ten minutes for the whole game. A player who runs out of time loses, and the other player can claim the win. Games against the bot can have a clock too. Games from before time controls keep their old limit (three days in a rated game, seven in a family game). Unfinished games are deleted 30 days after the last move.

8. Subscriptions, billing and cancellation

Zone Tick has a free plan and paid plans (Individual Premium and Family Pack). Paid plans may be purchased inside the app through the App Store or Google Play, or on this website through Stripe.

• Auto-renewal. Paid plans renew automatically at the end of each billing period until cancelled.
• Free trial. Where a trial is offered, it converts to a paid subscription unless you cancel before it ends.
• Cancelling. Cancel a store purchase in your App Store or Google Play account settings. Cancel a web subscription from the account menu on this site. Cancelling stops the next renewal; it does not shorten the period you have already paid for.
• Refunds. Store purchases are refunded under Apple's or Google's policies, not ours. For web purchases, contact us — and in all cases your rights under Australian Consumer Law are unaffected.
• Price changes. We will tell you before a price change takes effect, and you can cancel rather than accept it.
• Family Pack seats are granted to accounts you nominate. Removing a seat ends that person's Premium access at the end of the current period.
• We never receive or store your full card number. Payment details are handled by Apple, Google or Stripe.
• Offers. From time to time we may show a limited-time offer in the app and, only if you have opted in, send it as a notification. An offer applies to the people it is shown to, runs until the time it states unless we end it sooner, and can change or end without notice. The price and terms Apple, Google or Stripe show at checkout are the ones that apply. Claiming an offer in the app opens the relevant checkout, code redemption or screen; on iPhone, codes are redeemed through the App Store under Apple’s terms. A code or offer can be claimed only while it runs and only as many times as it states. We may also post news about Zone Tick in the app. Offers and news are written in English and machine translated into your language, and if a translation differs from the English, the English applies.
• Changing plan. Moving from monthly to yearly inside the app takes effect when your current billing period ends; nothing is charged on the day you switch.
• Premium Lifetime. Premium Lifetime is available only with a Zone Tick Lifetime code, in two ways: on iPhone, by redeeming the code through the App Store; or on this website, by entering the code at checkout, where payment is processed by Stripe. Each code can be used a limited number of times in each of those places, and on this website only one code is open at a time — the next opens when the one before has sold out. It is a one-time purchase at the price shown at checkout. It unlocks Individual Premium for the account that buys it, in the app on iPhone and Android, for as long as Zone Tick offers the app; it does not renew, and it does not include Family Pack seats. Buying it on this website stops the renewal of a Premium subscription you hold on this website (you keep the period already paid for). It does not cancel an App Store or Google Play subscription — cancel that in your store settings.

9. Advertising

Free accounts see advertisements in the app (Google AdMob) and on this website (Google AdSense). Paid plans remove advertising in the app.

We serve non-personalised advertising only. Every ad request is flagged as non-personalised, which means Google is not permitted to use cookies or advertising identifiers from those impressions to build or apply a profile about you across other apps and sites. We do not sell your personal information, and we do not share it for cross-context behavioural advertising. Ad networks never receive your location, audio, messages, contacts or circle membership.

Optional rewarded ads may temporarily unlock Premium features. Watching one is always voluntary.

Community pages show ads to free accounts too. When Community rewards are on, what those ads earn us is shared as section 7 describes. Nobody is paid for seeing or clicking an ad.

10. Acceptable use

You must not:

• Send false or malicious emergency alerts.
• Use Zone Tick to stalk, harass, intimidate, or covertly track anybody.
• Add a person as an emergency contact, or to a circle, without their knowledge and agreement.
• Record audio in circumstances where doing so is unlawful where you are.
• Attempt to reverse engineer, decompile, or extract source code from the app, except where that right cannot lawfully be excluded.
• Interfere with, overload, or attempt to gain unauthorised access to our systems.
• Resell, sublicense, or commercially redistribute the service.
• Use the service to break any law.
• Break the Community rules in section 7.

Misuse of a safety product carries real consequences for real people. We may suspend or terminate accounts for any of the above.

11. Availability and changes to the service

We aim to keep Zone Tick running, but we do not guarantee uninterrupted or error-free service. Maintenance, third-party outages (including Google Cloud, Apple, Google Play, Stripe or carrier networks), and factors beyond our control can interrupt it.

We may add, change or remove features. If we remove or materially reduce a feature you are paying for, we will tell you, and you may cancel.

12. Intellectual property

The Zone Tick app, website, code, designs, graphics and the Zone Tick name and logo are owned by Zone Tick Pty Ltd and protected by copyright and trade mark law. © 2026 Zone Tick Pty Ltd. All rights reserved.

We grant you a personal, non-exclusive, non-transferable, revocable licence to use the app on devices you control, for your own household's safety. That licence ends if this agreement ends.

13. Your content

You keep ownership of what you create — messages, check-ins, photos, recordings. You grant us only the limited licence we need to host, transmit and display that content to the people you have chosen to share it with, and to operate the service. Posting in a Community group shares it with everyone in that group, and we may hide or remove Community posts that break the rules in section 7.

We do not use your content for advertising, and we do not use it to train models. Deleting your account removes your content in line with the retention periods in our Privacy Policy.

14. Disclaimers and limitation of liability

Read this together with section 15 — Australian Consumer Law rights come first, and nothing here overrides them.

Subject to section 15, the service is provided "as is" and "as available", and we exclude all warranties, representations and conditions that are not expressly stated in these terms.

Subject to section 15, we are not liable for:

• An alert that is delayed, not delivered, or not acted on.
• A detection that did not trigger, or triggered when nothing was wrong.
• Location information, location history or activity indicators that are inaccurate, incomplete or unavailable.
• Device, battery, operating system, carrier or network failure.
• Failure of a third-party service we depend on.
• Indirect, incidental, special or consequential loss.

Subject to section 15, where we are liable, our total aggregate liability is limited to the greater of AUD $100 and the amount you paid us for the service in the 12 months before the claim arose.

15. Your rights under Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)).

For major failures with the service, you are entitled to cancel your service contract and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time, and if this is not done, to cancel and obtain a refund for the unused portion.

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded. To the extent any part of section 14 would do so, that part does not apply to you. Where the law permits us to limit our liability, we limit it as set out in section 14.

If you are outside Australia, equivalent non-excludable consumer protections in your own country apply in the same way.

16. Indemnity

You agree to indemnify us against claims, losses and reasonable costs arising from your misuse of the service, your breach of these terms, or your breach of someone else's rights — for example adding a person as an emergency contact without their agreement, or using circles to track someone covertly. This indemnity does not apply to the extent a loss was caused by us.

17. Suspension and termination

You can stop using Zone Tick at any time and delete your account in the app under Settings → Account → Delete Account, or through our account deletion page. Deletion has a 30-day restore window, after which your personal data is permanently erased.

We may suspend or terminate an account that breaches these terms, that is being used to harm someone, or where we are required to by law. Where it is reasonable to do so, we will tell you first. If we terminate your account without cause, we will refund any unused portion of a paid period.

18. Resolving a dispute

Email us first. Almost everything is resolved this way, quickly and without cost. Write to support@zonetick.com setting out the problem and what you would like us to do. We will acknowledge within 7 days and work with you in good faith to resolve it within 30 days.

If we cannot resolve it between us, you may take the matter to a court of competent jurisdiction, or to a consumer body such as the Australian Competition and Consumer Commission or your state's consumer affairs office. Privacy complaints can go to the Office of the Australian Information Commissioner — see our Privacy Policy.

We do not require you to give up your right to go to court, and we do not require arbitration. You keep every right you have to bring or join proceedings, including representative proceedings.

19. Governing law

These terms are governed by the laws of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia. If you are a consumer in another country, this does not deprive you of the protection of the mandatory consumer laws of the place where you live.

20. Changes to these terms

We may update these terms as the product changes. When we make a material change we will update the effective date above and notify you in the app or by email before it takes effect, and ask you to accept the new version. If you do not accept it, you may stop using the service and delete your account. Continuing to use Zone Tick after a change takes effect means you accept it.

21. General

• Severability. If any part of these terms is unenforceable, it is modified to the minimum extent needed to make it enforceable, or severed. The rest continues to apply.
• No waiver. If we don't enforce a term straight away, we don't lose the right to enforce it later.
• Assignment. You may not transfer your account. We may transfer these terms as part of a sale or reorganisation of the business, on notice to you.
• Force majeure. Neither party is liable for failures caused by events genuinely beyond its reasonable control.
• Entire agreement. These terms and the Privacy Policy are the whole agreement between us about the service. The version published at zonetick.com is the authoritative one; the copy shown in the app is provided for convenience and is kept in sync with it.
• Survival. Sections 3, 12, 14, 15, 16 and 19 survive termination.

22. Contact us

• Company: Zone Tick Pty Ltd, ABN 20 690 893 460 — owner Akshay Kumar, akshay@zonetick.com
• Support: support@zonetick.com
• Privacy: privacy@zonetick.com
• Account deletion: zonetick.com/account-deletion.html
• Postal address available on request for formal legal correspondence.

Zone Tick Pty Ltd · Victoria, Australia